Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) govern your access to and use of the online casino services offered by Winum, an online casino operated by Galaxy Byte Lab SRL under licence number ALSI-202508040-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. By creating an account, accessing the Winum website, or using any games or services provided under the Winum brand, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. These Terms are intended to provide a transparent and legally compliant framework that clearly explains your rights, duties, and responsibilities as a player, and the rights and obligations of Winum as the service provider. The Terms also incorporate essential principles of responsible gambling, consumer protection, anti‑money laundering controls, and data protection, all of which are central to the way Winum operates. If you do not agree with any part of these Terms, or if you feel you cannot comply with them at any point in time, you must immediately stop using the services and close your account. Please review these Terms regularly, as they may be updated from time to time in accordance with the provisions set out below.

Winum provides entertainment in the form of real‑money online casino games, which inherently involve financial risk and the possibility of losing money. The services are offered strictly to adults who are legally permitted to participate in online gambling under the laws applicable in their jurisdiction of residence and/or access. Nothing in these Terms should be construed as a solicitation or offer of gambling services in jurisdictions where such services are prohibited or restricted. You are solely responsible for ensuring that your use of the Winum platform does not violate any local, state, or national laws that apply to you. The fact that the Winum website is accessible in a certain country or in a particular language version, such as the Indian English version, does not constitute a representation that online gambling is lawful or authorised in that jurisdiction for every individual. By continuing to use the services, you confirm that you understand these legal responsibilities and accept that you must comply with them at all times.

Acceptance of Terms

By registering an account at Winum, making a deposit, placing a wager, or otherwise using any feature or content available on Winum, you expressly agree to be bound by these Terms, as well as by any additional rules, policies, or guidelines that may be published on the website from time to time. This may include, without limitation, the Privacy Policy, KYC (Know Your Customer) Policy, Anti‑Money Laundering (AML) Policy, Responsible Gambling Policy, Bonus Rules, and any game‑specific rules or promotional conditions. In the event of any inconsistency between these Terms and any other document published on the website, these Terms shall prevail to the extent of such inconsistency, unless expressly stated otherwise. Your acceptance of these Terms is effective from the moment you tick the relevant confirmation box during registration or otherwise indicate acceptance through your continued use of the services. You acknowledge that electronic acceptance of contractual conditions has the same legal force and effect as a signed agreement in writing, subject to applicable law.

Winum reserves the right to amend, update, or otherwise modify these Terms at its sole discretion, in order to reflect changes in regulatory requirements, business practices, game offerings, or technical developments. Whenever material changes are made, Winum will use reasonable efforts to notify you via email, on‑site notifications, or other appropriate communication channels. However, it remains your responsibility to review the Terms regularly and familiarise yourself with any changes. If you do not agree to the updated Terms, your only remedy is to stop using the services and request account closure. Continued use of the services after the effective date of the updated Terms will be deemed as full acceptance of those changes. Any version of the Terms published in English as used in India shall serve as the primary interpretative version for players accessing Winum in English (India) language.

Eligibility & Age Restriction (18+ only)

Access to and use of the Winum online casino services are strictly limited to individuals who are at least 18 years of age or older, or who have reached the higher minimum legal gambling age under the laws of their country or jurisdiction of residence, whichever is greater. By registering an account and accessing the services, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into a binding agreement in your jurisdiction. Winum adopts a strict zero‑tolerance policy towards underage gambling and will take all reasonable steps to prevent minors from accessing its services, including the implementation of age verification checks and KYC procedures. If Winum has any reasonable suspicion that you may be underage or that your identity or age has been misrepresented, your account may be immediately suspended and an investigation will be initiated. If it is established that you were under the legal gambling age at the time of participation, your account will be closed, all winnings will be forfeited, and deposits may be returned to a payment method determined by Winum, subject to applicable laws and regulatory obligations.

Underage gambling poses serious risks, including financial harm, psychological distress, and disruption to education and social development. Winum emphasises that its services are intended purely for adult entertainment and must never be accessed or used by minors under any circumstances. You are responsible for ensuring that login credentials, devices, and payment instruments used to access Winum are not shared with, or accessible to, individuals under 18 years of age. Parents and guardians are strongly encouraged to use parental control software and device access controls to prevent minors from visiting gambling websites. Winum reserves the right to report confirmed instances of underage gambling to appropriate authorities, payment providers, and other relevant entities, where such reporting is required or permitted by law. By using Winum, you acknowledge these protections and commit to cooperating in any verification processes designed to enforce them.

Account Registration

To participate in real‑money games at Winum, you must complete the account registration process and create a personal player account. Account registration is mandatory, and anonymous or shared accounts are not permitted. During registration, you will be required to provide accurate and complete personal information, including but not limited to your full name, date of birth, country of residence, email address, and mobile number, and you must confirm that all details are truthful and up‑to‑date. You may also be required to select a preferred currency from the list of supported options, subject to availability for your region. You agree that you will promptly update your details in case of any change, and that you will respond to any request from Winum for additional information or documentation, particularly where required to comply with KYC and AML regulations. By registering, you confirm that you are opening the account solely for personal, non‑commercial use and that you act on your own behalf and not on behalf of any third party.

Winum allows only one account per individual, household, IP address, device, and payment instrument, unless explicitly authorised in writing by Winum in exceptional circumstances. Duplicate accounts are strictly forbidden and may be identified using a combination of technical, behavioural, and documentary checks. If Winum identifies or reasonably suspects duplicate or linked accounts, it reserves the right to close such accounts, void any associated bonuses and winnings, and return remaining legitimate real‑money balances to a single verified account, where appropriate and where this complies with applicable law. You are responsible for keeping your username, password, and other security credentials confidential and secure at all times. Any activity carried out under your account will be presumed to be your own activity, and you will be held fully responsible for such activity unless you have previously notified Winum of suspected unauthorised access and Winum has acknowledged such notice. You must inform Winum immediately if you believe that your account has been compromised, your login details have been disclosed to a third party, or any suspicious activity is detected.

Deposits & Withdrawals

Deposits and withdrawals at Winum are governed by both these Terms and any specific payment rules or limits published on the cashier page or in related policy documents. Before making a deposit, you must ensure that you are using a payment method registered in your own name and that you have the legal right to use that method. Third‑party payments are not permitted, and Winum may reject deposits or return funds if it reasonably believes that payment instruments belong to someone other than the registered account holder. All transactions may be subjected to security and AML checks, and Winum may request additional documents or information to verify source of funds, ownership of payment method, or legitimacy of transactions. Deposits are generally credited to your account within the time frames indicated in the cashier, but some delays may occur due to banking processes, third‑party issues, or additional reviews. Winum does not provide any credit or advance payment facility, and you must never spend money that you cannot afford to lose.

Withdrawals are only processed to payment methods that are in the same name as the registered account holder, and, where feasible, using the same method originally used for deposits. Before your first withdrawal and at any later time, Winum may require completion of KYC verification, including submission of identity documents such as passport, ID card, driver’s licence, and proof of address such as utility bill or bank statement. Failure to submit satisfactory documentation within the specified time frame may result in suspension or closure of your account and possible reporting to relevant authorities where required. Withdrawal requests are processed within the indicative time frames shown in the cashier section, but these are approximate and may be extended in cases of security reviews, suspected fraud, AML checks, or technical issues outside Winum’s control. Winum reserves the right to set minimum and maximum limits on deposits and withdrawals, per transaction and/or per day, week, or month, and such limits may vary by payment method, currency, jurisdiction, and player status.

Payment Methods Table

The following table provides a general overview of some of the payment methods that may be supported by Winum. Availability, limits, and processing times may differ based on jurisdiction, currency, and individual account status, and Winum may add or remove methods at its discretion.

This table is illustrative and not exhaustive. Specific minimum and maximum deposits, minimum withdrawals, and fees (if any) will be displayed in the cashier interface at the time of the transaction. Winum does not generally charge fees for deposits or withdrawals, but reserves the right to do so in certain circumstances, such as repeated withdrawal requests without proportionate gameplay. Any currency conversion will be performed by your payment provider or bank at the prevailing exchange rate, and Winum is not responsible for any differences between deposited and credited or withdrawn and received amounts due to such conversion or fee structures.

Bonuses & Promotions

Winum may, from time to time, offer various bonuses and promotions, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and special promotions such as Lucky Wheel or multi‑deposit packages. For example, the Winum welcome package may include multiple deposit bonuses such as “100% + 150 Free Spins” on the first deposit from a qualifying minimum amount, followed by subsequent deposit bonuses like “50% + 100 Free Spins” and “75% + 50 Free Spins” on specified deposits, all subject to dedicated promotional terms. Each bonus or promotion will be governed by specific rules, including but not limited to eligibility criteria, wagering requirements, minimum deposit amounts, maximum bet limits, game restrictions, expiry periods, and maximum convertible winnings. By accepting a bonus, you agree to the relevant promotional rules in addition to these Terms and confirm that you understand how the bonus operates, including the conditions required to convert bonus funds to real, withdrawable money. It is your responsibility to read and fully understand the applicable bonus terms before you activate or use any promotional offer.

Wagering requirements typically specify the multiple of the bonus amount, deposit amount, or bonus plus deposit amount that must be wagered before any winnings from the bonus become withdrawable. At Winum, wagering multipliers for bonuses may range approximately between 30x and 40x, and bonuses may have limited validity periods, generally in the range of 7–14 days for bonus funds and 24 hours for free spins, unless otherwise stated. If the wagering requirements are not met within the specified time, the bonus and any winnings derived from it may be forfeited. Certain games may be excluded or may contribute differently towards wagering, and maximum bet limits during bonus play may apply; placing bets in excess of such limits, using game features in an abusive manner, or deliberately delaying gameplay outcomes may be treated as bonus abuse. Winum strictly prohibits bonus abuse strategies, including, but not limited to, low‑risk betting systems, collusion, multi‑accounting, or using bonuses to hedge bets between accounts.

You can typically track your active bonuses and wagering progress in the “My Account → Bonuses” section, where you may see information such as the amount wagered, remaining wagering requirement, percentage completed, and expiry deadlines. Bonus statuses may include active, pending, completed, or expired, and you may have the option to cancel certain bonuses at your discretion; however, cancellation usually results in the forfeiture of associated bonus funds and winnings. Winum reserves the right to withhold, cancel, or reclaim any bonus or promotion, as well as any associated winnings, if it has reasonable grounds to suspect abuse, violation of these Terms or promotional rules, use of fake documents, or any other fraudulent or dishonest behaviour. Winum also reserves the right to limit individual players or groups of players from participating in specific promotions, to adjust bonus structures, or to terminate offers at any time, subject to applicable laws and fairness principles. In all disputes regarding bonuses and promotions, Winum’s decision shall be final and binding, subject to your rights under the Complaints & Dispute Resolution section.

Game Rules

All games offered on the Winum platform, including popular titles such as Aviator, Plinko variants, video slots, table games, and live casino games, are governed by the specific rules of each game as provided either within the game interface or on the game information pages. Before participating, you are expected to familiarise yourself with the rules, paytables, return‑to‑player (RTP) percentages, minimum and maximum bet limits, and any special features or side bets that may apply. While Winum strives to present game rules in a clear and accessible manner, the actual rules and payout structures are ultimately determined by the respective game providers and may be subject to change. Any apparent inconsistency between the displayed rules and the actual behaviour of the game will generally be resolved in favour of the technical specifications mandated by the provider’s certified game logic. If you encounter any uncertainty about how a game functions, you should refrain from placing real‑money bets until you understand the mechanics or have received clarification from customer support.

In the event of an error or malfunction of a game, user interface, or bet settlement, all affected bets and resulting payouts may be deemed void, and the relevant transactions may be reversed. This applies, for instance, if a game round continues to spin due to a technical glitch, if an incorrect prize is credited due to a misconfigured paytable, or if network disruption causes mismatched outcomes between your display and the server. In such cases, Winum will restore your balance to the amount it was before the erroneous transaction, and no additional compensation will generally be paid, subject to the Limitation of Liability section. You are strictly prohibited from exploiting or attempting to exploit any bug, fault, loophole, or vulnerability in any game or software. If Winum has reasonable grounds to believe that you have knowingly abused a technical or configuration error, any associated winnings may be confiscated, your account may be suspended or closed, and the matter may be reported to relevant authorities and game providers.

You must always place bets in good faith and in accordance with the intended use of the games. Collusive or coordinated betting between multiple players, the use of betting systems designed to circumvent game rules, and the use of bots or automated tools to place bets or interact with games are strictly forbidden. Winum and its game providers may use advanced technical measures, including pattern analysis and anti‑fraud tools, to detect irregular gameplay or attempts to gain an unfair advantage. Game outcomes are determined by Random Number Generator (RNG) systems or by live equipment in the case of live dealer games, and you accept that the results are final once recorded by the system. Any dispute regarding game outcomes must be raised with customer support as soon as practically possible, and in any event within the timelines specified in the Complaints & Dispute Resolution section.

Fair Play & RNG

Winum is committed to offering fair, transparent, and unbiased gaming experiences that are based on certified and independently tested Random Number Generator (RNG) technology. The RNG ensures that game outcomes in non‑live games, such as slots and virtual table games, are random and not influenced by any external factor, including your past results, bet sizes, or playing style. Game providers engaged by Winum are required to hold appropriate certifications from recognised testing laboratories that verify the correctness and randomness of their RNG implementations, as well as the integrity of RTP percentages. While theoretical RTP values are provided as a guideline of long‑term average returns, they do not guarantee results over short play sessions and cannot predict individual outcomes or winnings. You acknowledge that gambling is inherently based on chance and that no betting pattern, system, or strategy can eliminate the house edge or assure consistent profits.

Winum does not manipulate game outcomes or adjust RNG behaviour in favour of or against any specific player or group of players. All betting actions are recorded in secure logs, and game histories may be reviewed in case of disputes, subject to availability and time limits. Where disputes arise regarding game outcomes or fairness, Winum may coordinate with game providers and independent testers, where relevant, to perform technical investigations. If an investigation confirms that a game malfunctioned or did not operate in accordance with its rules or certified specifications, Winum will rectify balances and settlements as described in the Game Rules section. If no malfunction is identified and the RNG is confirmed to be functioning correctly, the recorded outcome will stand.

Any suspicion of unfair play, such as collusion, chip dumping, or using third‑party software to predict outcomes or automate decisions, may lead to immediate account suspension, pending investigation. You agree that Winum’s records, including server logs, transaction histories, and game round data, shall be considered the definitive evidence for determining the circumstances of your gambling activity. Winum will act reasonably and in good faith in evaluating any fairness‑related concerns, but cannot be held liable for perceived unfairness that arises purely from random variance or unlucky results. Gambling is a high‑risk activity and must never be treated as a source of stable income, investment, or financial planning strategy.

Responsible Gambling

Winum strongly promotes responsible gambling and is committed to providing tools and resources that help players maintain control over their gaming activities. Gambling should always be viewed as a form of entertainment, never as a way to solve financial problems or to earn a regular income. You are encouraged to set personal limits, both in terms of time and money, and to regularly evaluate whether your gambling behaviour remains enjoyable and manageable. Signs that gambling may be becoming problematic include chasing losses, gambling with money intended for essential expenses, lying to friends or family about the extent of your gambling, or experiencing anxiety or distress when thinking about gambling. If you recognise any of these signs, you are urged to consider using the responsible gaming tools available on Winum and to seek professional help as early as possible.

Winum provides practical tools to help you manage your activity, such as deposit limits, loss limits, wagering limits, time/session limits, reality checks (session reminders), temporary cooling‑off periods, and long‑term self‑exclusion options. These tools can often be configured by you directly in your account settings, and in some cases may also be set or adjusted by contacting customer support. When you set a limit, you agree that it will apply to your account as configured, and that any request to decrease a limit will typically take effect as soon as technically possible, while any request to increase or remove a limit may be subject to a cooling‑off period to prevent impulsive decisions. Self‑exclusion is a more severe control mechanism that prevents access to your account for a defined period, during which time you will not be able to log in or place bets. During self‑exclusion, promotional communications will be restricted as far as reasonably practicable, and Winum will not be responsible for any consequences if you attempt to circumvent the exclusion by creating new accounts or using different identities.

Tools & Features (table)

The following table summarises key responsible gambling tools offered by Winum:

These tools are designed to support your self‑control but cannot guarantee that gambling problems will not develop. You are encouraged to use these mechanisms proactively and to be honest with yourself about your gambling habits. If you request a cooling‑off period or self‑exclusion, you agree that Winum will apply the measure as soon as reasonably possible and that you will not attempt to bypass it. Winum cannot be held responsible if you manage to access the services despite an active self‑exclusion, for example by creating new accounts under false details, though any such accounts may be closed once detected.

Support Resources

In addition to technical tools, Winum encourages players to access independent support if they are concerned about their gambling behaviour. There are various international and local organisations that specialise in assisting individuals affected by gambling‑related harm, including problem gamblers and their families. These organisations can provide confidential counselling, self‑assessment tools, educational materials, and, in some cases, online chat or telephone helplines. Representative examples include support organisations such as “GamCare,” “Gambling Therapy,” and “Gamblers Anonymous,” which have resources that may be relevant to players in India and other jurisdictions. While Winum is not affiliated with and does not control these organisations, it recognises their important role in harm reduction and recovery.

If you contact support organisations, you may receive advice on setting boundaries, managing finances, dealing with emotional stress, and seeking further therapeutic or medical assistance where necessary. You are also encouraged to discuss concerns with trusted family members or friends and to seek professional financial or psychological counselling if gambling is impacting your personal or professional life. Winum’s customer support team is trained to handle responsible gambling queries sensitively and can assist you in enabling limits, activating self‑exclusion, or locating additional resources. Ultimately, however, you bear primary responsibility for your own gambling behaviour, and Winum cannot be held liable for harm that results from your failure to use available tools or from continued gambling despite clear signs of problem behaviour. If you are under 18 or a parent/guardian concerned about a minor, you must contact Winum immediately if you believe a young person has registered an account or accessed the services.

Prohibited Activities

Your use of the Winum platform is conditioned on strict compliance with the rules set out in these Terms, and certain activities are expressly prohibited. You must not create or attempt to create more than one account, nor use multiple or shared accounts to obtain unfair advantages such as additional bonuses, circumventing limits, or avoiding self‑exclusion. You must not engage in any fraudulent activity, including but not limited to using stolen or unauthorised payment details, chargebacks or payment disputes without legitimate grounds, or submitting forged or altered documents during KYC verification. You are prohibited from using bots, scripts, or any automated tools to interact with the website or games, and from deploying any software designed to manipulate outcomes, gather sensitive data, or disrupt services. Collusion with other players, chip dumping, or any coordinated strategy intended to manipulate game results or transfer value between accounts is strictly forbidden.

Money laundering, terrorist financing, or the use of Winum’s services to process funds derived from criminal activity are absolutely prohibited and will be treated with the utmost seriousness. Winum reserves the right to monitor transactions and account behaviour for signs of suspicious activity, and to report such activity to relevant authorities and financial institutions in line with AML regulations. The use of VPNs, proxies, or other means to disguise your true location or identity, or to circumvent territorial restrictions, is not allowed and may result in immediate account suspension and forfeiture of funds where legally permitted. You must not attempt to reverse engineer, decompile, or otherwise interfere with the platform’s software, nor may you exploit any bug or system vulnerability, whether for personal gain or to harm Winum or other players. Abusive, threatening, or harassing behaviour towards Winum staff or other players, whether via chat, email, or other communications, is strictly prohibited and may lead to account closure.

If Winum has reasonable grounds to believe that you have engaged in any prohibited activity, it may take various remedial actions, including cancellation of bets, confiscation of winnings, suspension or termination of accounts, and blocking of access to services. Where required or permitted by law, such incidents may be reported to law enforcement, regulatory bodies, payment providers, and gaming suppliers. Winum will act fairly and proportionately, but it is not obligated to provide prior notice where immediate action is necessary to protect the integrity of the platform, comply with legal duties, or prevent further harm. You agree to cooperate fully with any investigation by Winum or competent authorities regarding suspected prohibited activities. In the event that your account is closed due to such activities, any unused legitimate deposits may be returned at Winum’s discretion and subject to AML considerations, but you may forfeit any bonuses, winnings, or pending withdrawals associated with the misconduct.

Restricted Countries (table)

Winum’s services are not available in all jurisdictions. Due to licensing conditions, regulatory restrictions, and commercial considerations, Winum may restrict or prohibit access from certain countries or territories. The following table provides a non‑exhaustive example list of jurisdictions commonly restricted by online casinos. Winum reserves the right to modify its list of restricted countries at any time.

The fact that a country is not explicitly listed in the table above does not necessarily imply that Winum’s services are lawful or available there. You are solely responsible for determining whether your access to and use of Winum is legal under the laws that apply to you. Winum may deny registration, block transactions, or close accounts if it becomes aware that a player is accessing services from a prohibited or high‑risk jurisdiction, even if the account was initially created elsewhere. The use of VPNs, proxies, or similar tools to bypass geographical restrictions is strictly prohibited and may lead to forfeiture of funds, in accordance with these Terms and applicable laws.

Privacy & Data Protection

Winum respects your privacy and is committed to handling your personal data in a secure and lawful manner. By using the services, you acknowledge that Winum will collect, process, and store personal and transactional information for purposes including account administration, KYC/AML checks, payment processing, fraud prevention, responsible gambling monitoring, marketing (where permitted), and legal compliance. Personal data processed may include your identification details, contact information, payment details, gameplay history, communication records, and technical data such as IP address, device identifiers, and browser information. Winum acts as the data controller for this information and will implement appropriate organisational and technical safeguards to protect it against unauthorised access, loss, or misuse. However, no system can be guaranteed to be completely secure, and you acknowledge that the transmission of data over the internet carries inherent risks.

Winum may share your data with trusted third parties where necessary for the provision of services or to comply with legal obligations. Such third parties may include payment providers, KYC and AML service providers, analytics services, game providers, IT and hosting partners, and competent authorities or regulators. Data may be transferred internationally, including to countries that may not offer the same level of data protection as your home jurisdiction; in such cases, Winum will take reasonable steps to ensure that data transfers comply with applicable laws and that appropriate safeguards are in place. Personal data is generally retained for a period of up to five years after account closure or the last relevant transaction, or longer where required by financial or regulatory laws. Cookies and similar technologies may be used to enhance user experience, analyse traffic, and tailor content or marketing; you can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

You have a set of rights in relation to your personal data, which may include the right to access, correct, or delete your data, the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent for processing where consent is the legal basis. These rights may be subject to limitations where data must be retained for legal or regulatory reasons, such as AML record‑keeping or dispute resolution. To exercise your data protection rights or to obtain more detailed information about data processing practices, you should contact Winum using the contact details provided in the Privacy Policy or customer support section. If you believe that your data has been mishandled, you may also have the right to lodge a complaint with a relevant data protection authority, depending on your jurisdiction. By continuing to use Winum, you confirm that you have read and understood the data protection principles described here and in the dedicated Privacy Policy.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account in a variety of circumstances, including but not limited to suspected breach of these Terms, suspected fraud or prohibited activities, failure to pass KYC/AML checks, use of VPNs or location spoofing, or where required by law or regulatory order. Suspension may be temporary, pending investigation or receipt of further documentation, and during this time you may be prevented from logging in, placing bets, depositing, or withdrawing funds. If the investigation concludes that no violation has occurred, Winum will lift the suspension and restore access, subject to any outstanding verification requirements. If a breach is confirmed or legal obligations so demand, Winum may terminate your account, void bonuses, and, where appropriate, confiscate winnings related to the misconduct. Legitimate remaining balances may be returned, subject to AML and legal considerations, or held if there is reasonable suspicion that funds are linked to illegal activity.

You may request to close your account at any time by contacting customer support or, where available, using an automated closure function in your profile. Account closure may be permanent or temporary, depending on your request and whether you select a responsible gambling‑related form of closure such as self‑exclusion. If you request closure for responsible gambling reasons, Winum strongly advises that you choose self‑exclusion for a meaningful period, and Winum may treat subsequent reopening requests with extra caution. If your account remains inactive (no logins, no bets, no deposits, and no withdrawals) for a prolonged period, for example 12 consecutive months, Winum may classify it as inactive and take steps in line with applicable policies, which may include account closure and handling of remaining balances according to regulatory requirements. Any obligations or liabilities that arose prior to suspension or termination, including outstanding bets, disputes, or regulatory reporting duties, shall survive account closure.

Limitation of Liability

Winum provides its services on an “as is” and “as available” basis and does not warrant that the website, games, or any associated services will be uninterrupted, error‑free, or always available. While Winum takes reasonable measures to maintain high levels of uptime and performance, technical issues, maintenance operations, internet disruptions, or failures of third‑party providers may affect access or gameplay. Winum shall not be liable for any loss or damage arising from such interruptions, delays, or errors, provided that it has acted with reasonable care and in accordance with applicable law. In the event of a technical malfunction that affects bets or game outcomes, Winum’s liability will generally be limited to correcting the affected transactions by restoring your balance to its state prior to the malfunction, without any additional compensation or damages.

You acknowledge that you are fully responsible for your own gambling decisions and that you participate at your own risk. Winum is not a financial institution and does not provide investment advice, credit, or financial planning services; any suggestion that gambling might be used as a means of income generation is strongly rejected. Under no circumstances shall Winum be liable for indirect, consequential, incidental, or punitive damages, including loss of profits, loss of opportunity, loss of data, or reputational harm, arising from your use of the services, even if Winum has been advised of the possibility of such damages. In jurisdictions where certain liability exclusions are not permitted, Winum’s total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the services shall not exceed the net amount of your deposits made over the 30 days preceding the event giving rise to the claim, minus any withdrawals already processed during that period. Nothing in these Terms shall exclude or limit Winum’s liability for any matter that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless Winum, its owners, directors, employees, partners, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your breach of these Terms, your illegal or improper use of the services, or your violation of any third‑party rights. This includes, for example, claims resulting from unauthorised use of payment instruments, misuse of bonus offers, or damage caused by your abusive behaviour towards staff or other players. Winum will make reasonable efforts to mitigate losses and to act fairly in all such matters, but you accept that you may be held liable for costs that result directly from your actions or omissions.

Complaints & Dispute Resolution

Winum aims to provide a high standard of service and to handle all player interactions in a professional, transparent, and fair manner. If you are dissatisfied with any aspect of the services, including game outcomes, account administration, bonuses, or payment processing, you are encouraged to contact customer support via the official support email address or live chat, as indicated on the Winum website. When submitting a complaint, you should provide clear and detailed information, including your account details, a description of the issue, relevant dates and times, transaction or game identifiers if available, and any supporting screenshots or documents. Winum will acknowledge receipt of your complaint within a reasonable timeframe, typically within one business day, and will aim to provide a substantive response within a time window such as 30 days, depending on the complexity of the issue and requirements for investigation.

Complaints relating to specific game rounds or technical errors should be raised as soon as possible, and in any case within a limited period, for example 14 days from the event, to ensure that log data and records remain available for analysis. Account‑related complaints, such as disputes about bonus conditions, verification decisions, or payment handling, should similarly be raised within a reasonable period, typically not exceeding 30 days from the date you became aware of the issue. Winum will investigate your complaint in good faith, consulting internal logs, game provider data, and other evidence, and will communicate its findings and decision to you, along with reasons where appropriate. If you are not satisfied with the outcome, you may escalate the matter in accordance with any external dispute resolution or regulatory procedures available in your jurisdiction, as described on the Winum website where applicable. However, you acknowledge that in many international contexts, the primary avenue for dispute resolution is direct negotiation and internal review by the operator.

You agree that you will not publicly post unfounded allegations or confidential correspondence relating to your complaint on social media, forums, or review websites while the complaint is under active investigation. You may of course share fair and honest feedback or seek independent advice, but defamatory statements or the publication of private communication may expose you to legal liability. Winum may, at its discretion, agree to alternative dispute resolution mechanisms where available, but is not obligated to submit to any specific arbitration or mediation body unless required by law or regulation. The conclusion of Winum’s internal complaints process will be communicated clearly, and you may then decide whether to accept the resolution or to pursue further remedies where legally possible.

Governing Law

These Terms, and any contractual or non‑contractual disputes or claims arising out of or in connection with them or with your use of Winum’s services, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of the licence holder, unless mandatory laws in your country of residence provide otherwise. You acknowledge that the licensing and regulatory framework applicable to Winum is primarily determined by its licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and that any disputes may be subject to the courts or alternative dispute mechanisms recognised in that jurisdiction. To the extent permitted by law, you agree that any dispute, controversy, or claim against Winum shall be brought only in a competent court of that jurisdiction, and you irrevocably submit to the jurisdiction of such courts. This choice of law and jurisdiction is without prejudice to any mandatory consumer protection provisions that may apply in your home country, where such provisions cannot be waived.

The invalidity or unenforceability of any provision of these Terms under applicable law shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. In such cases, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent of the parties and the commercial purpose of the clause. Nothing in this Governing Law section shall deprive you of any rights you may have under mandatory statutory law, including any rights to bring a claim in local courts where such rights cannot be contractually excluded. By accepting these Terms, you confirm that you understand and accept this legal framework and that you are aware that Winum may be subject to international regulatory obligations that influence its operations and dispute handling.

Final Provisions

These Terms constitute the entire agreement between you and Winum with respect to your use of the online casino services and supersede any prior or contemporaneous understandings, representations, or agreements, whether written or oral, relating to the same subject matter. No verbal statement or information from customer support, affiliates, or other third parties shall alter or override these Terms, unless expressly confirmed in writing by an authorised representative of Winum. Winum may assign, transfer, or otherwise dispose of its rights and obligations under these Terms, in whole or in part, to another entity within the same corporate group or to a successor in interest in the context of a merger, acquisition, or corporate restructuring, provided that such entity continues to honour the core commitments under these Terms. You may not assign or transfer your rights or obligations under these Terms to any third party.

Any failure or delay by Winum in exercising any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy. A waiver on one occasion shall not be interpreted as a waiver of any future rights or remedies. Headings and section titles used in these Terms are for convenience only and do not affect the interpretation of the provisions. In the event of any discrepancy between translations of these Terms and the English version used for India, the English (India) version shall prevail. For the avoidance of doubt, the version of the Winum website located at Winum in the English (India) language shall be considered the primary reference for players accessing the platform from India, subject at all times to local legal restrictions on online gambling. By continuing to use Winum, you confirm that you have read, understood, and agreed to be bound by these Terms and that you undertake to gamble responsibly, within your means, and in strict compliance with all applicable laws.